Delivery & Return Policy
🚚 Delivery (Shipping)
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Free shipping across India on all orders
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Estimated delivery time is 4–5 days from dispatch. However, delays may occur due to unforeseen circumstances frankshirt.co.in
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Once dispatched, orders cannot be canceled frankshirt.co.in
🔁 Returns & Exchanges
✅ Eligibility
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You can return or exchange items within 7 days of delivery
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Valid only for items that are faulty, damaged, or incorrect.
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No returns or refunds are allowed for size issues in shirts—size charts must be checked before ordering
⚠️ Exceptions
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Shirts: If non-faulty but size-related, no exchange or refund is allowed .
🔧 Process
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Raise a return/exchange request within if you did receive the wrong or damage product only
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For cash-on-delivery (COD) orders, refunds credit will be processed to a bank account provided by the customer frankshirt.co.in
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If Reverse pick-up isn't available: you'll need to ship the items back yourself, Post receiving your shirt product in proerp condition we'll do replacement and if we found product is faulty/damaged— so no replacement would be done.
💸 Refund Timing
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Refunds are processed once the product reaches the warehouse and QC verification passes, within approximately 7 working days frankshop.co.in.
📞 Cancellation
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You may cancel your order within 24 hours of placing it via an email (using the order email ID) to Hello@frankshirt.in
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Once the order has shipped, cancellations are not possible .
📝 Summary Table
| Policy Aspect | Details |
|---|---|
| Shipping | Free across India; 4–5 days estimate; no cancellation after dispatch |
| Returns | Within 7 days; only for faults, damage, or mis-shipment |
| Exchanges | Same as returns; size-related changes not accepted |
| Cancellation | Within 24 hrs pre-shipment via email |
| Refunds | Processed after item receipt & QC; within ~7 working days |
| Customer Shipping | Customer pays for returns unless item is faulty |
If you have further questions or need help processing a return/cancellation, feel free to let me know!